Delete Your Data

Winkle is operated by Winkle Sleep, LLC. You can delete your Winkle account, and everything stored with it, from inside the app.

How to delete your account

Open the Winkle app and go to:

Main Menu → Settings → Account → Delete Account

Deleting your account is immediate, unconditional, and permanent. There is no optional step, and no way to keep part of your data.

What gets deleted

Deleting your account permanently deletes:

• Your login record and your Winkle account record.
• Every child profile you own, together with all sleep and meal activity recorded for those children.
• Any reminders scheduled for those children.
• Your marketing contact record, if you had opted in to marketing emails. This is removed within 24 hours.

If you shared a child with another caregiver, that child is deleted too. They lose access along with you, because the profile belongs to your account.

If another caregiver shared a child with you, that profile is not deleted. It belongs to their account, and you simply lose access to it.

This cannot be undone. Deleted data is not recoverable, and creating a new account later will not restore it.

Deleting some of your data without deleting your account

You do not have to delete your whole account to remove data. From inside the app you can:

• Delete a single child profile, along with all of that child’s sleep and meal history: Main Menu → Settings → (child) → Delete Child.
• Delete an individual sleep or meal entry, from that child’s History screen.

Both are immediate and permanent. Your account, and any other children you own, are left untouched. If you cannot reach the app, contact us from the email address on the account and tell us what you would like removed.

Deleting your account does not cancel your subscription

Subscriptions are billed by Apple or Google, not by Winkle, so deleting your Winkle account does not stop billing. Cancel your subscription first, through the App Store or Google Play, and then delete your account.

Any complimentary access Winkle granted to your account (a free year or lifetime) ends with the account and does not carry over to a new one. Contact us if you need it set up again.

What may be kept

A small amount of data can remain after your account is deleted:

• If you logged sleep or meal entries on a child owned by another caregiver, those entries stay with that child and may still carry an internal identifier attributing the entry to you. That identifier is not your name or your email address, and it no longer links to any account.
• Subscription transaction records – purchases, renewals, and cancellations – are kept indefinitely as financial records, identified only by a pseudonymous account identifier that no longer links to any of your other data.
• RevenueCat, our subscription processor, keeps its own copy of your subscription and purchase history independently of Winkle, under its own retention practices.
• We may keep anonymized or aggregated analytics that cannot reasonably identify you, and limited information where required or permitted for legal, security, fraud-prevention, tax, accounting, or backup purposes.

This matches the Data Retention and Deletion section of our Privacy Policy.

If you cannot access your account

If you have lost access to your account and cannot delete it from inside the app, please contact us from the email address on the account. We will delete the account and its data for you, and confirm by email once it is done.